Help

YOUR INFORMATION
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ORDERING
   • Paying for Your Order    • Shipping Rates & Policies    • Sales Tax
   • Canadian & International Orders    • How Fast You will Receive an Order
   • Out-of-Stock Products    • EASY Returns

How to Conctact Us

Let us know how we're doing on our commitment to excellence. Please use the below information to contact us with questions, comments, or critisms

Online: Live Help (7am - 6pm PST, weekdays) Phone: 1-949-460-9835 (24 hours a day, 7 days a week) Fax: 1-949-460-9835 (U.S.)

Email: sales@bathroom.com Mail: Bathroom Beds 20505 Crescent Bay Lake Forest, CA 92630

Have a question? Call 1-949-460-9835 24 hours a day/ 7 days a week. A customer representative is always on call to help you with whatever you need.

Shopping at our site is safe, and we guarantee it.
All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower left corner of your browser screen.

If you would prefer not to place your order on-line, please let our bathroom sales team know. One of our steam shower customer service representatives will be happy to assist you.

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.

And though it's necessary to provide shipping information to manufacturers who will be sending your order to you, we've required each one to sign an agreement which states that the customer's name and information must remain confidential between BATHROOM and the manufacturer.

We accept the following credit cards: Visa, MasterCard, American Express and Novus/Discover. We also accept checks and M.O. on a case by case basis. We also accept Paypal orders on a majority of our products.

Your order can be delivered to your door for free. This offer covers most items shipped by ground within the contiguous U.S. The only exceptions are large or heavy items, such as a tanning beds, steam showers, some bidets, etc.

Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush and international shipments, including Alaska, Hawaii and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher weight items)

Many products ordered from BATHROOM are shipped directly from the company that manufactures the product, so if you order more than one item, each may arrive in a separate package. However, your single order will reflect the total cost, including shipping, regardless of the number of items you buy.

**IMPORTANT! International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges.

Sales Tax is added only to steam shower orders delivered within California. The state of California requires that we charge sales tax on the full amount of the order including the shipping charges. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in California is 7.25%. For orders within the Orange County area, the tax rate is 7.75%. LA County is 8.25%

All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will try to be shipped within 48 hours, unless otherwise noted. Please see Shipping Information for delivery and shipping policies.

Though we do our best to make sure the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we'll notify you within 24 hours.